US Airways: How Not To Do Social Media

US Airways Plane

What started off as a routine customer complaint via tweet, turned into the greatest “oops” in the history of Twitter. How do you respond to a passenger angry about ignored tweets? By saying you value their feedback and tell them where to send it, linking them to a NSFW image of a woman having sex with a toy airplane, of course.

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Deleting A Facebook Photo—That’s What You Think…

We’ve all had some embarrassing photos posted to Facebook (or had them posted by others). If caught quickly enough and deleted, everything is good, right? Wrong. The photos are still there and can be accessed through the original direct URL links. Facebook has known about this for three years. Oops?

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Beware Facebook IPO Scams

In one of the biggest news stories in recent years, Facebook announced its initial public offering last week. While the news has everyone buzzing about how much profit they can make buying Facebook stock, there’s one group who will cash in without even buying any—scammers.

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An Apple Employee Walks Into A Bar…

Maybe you’ve heard that one? Where an Apple employee accidentally left an iPhone prototype in a bar? No, not the iPhone 4 incident. I’m talking about the Apple employee that left an iPhone 5 in a bar. No? Well you will. Looks like it happened again.

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