What I've been up to lately
Here's a sampling of some of my recent work for your viewing pleasure.
A PICTURE = A THOUSAND WORDS
Here's a random sampling of some articles I wrote for my blog. Call it designing with words.
US Airways: How Not To Do Social Media
What started off as a routine customer complaint via tweet, turned into the greatest “oops” in the history of Twitter. How do you respond to a passenger angry about ignored tweets? By saying you value their feedback and tell them where to send it, linking them to a NSFW image of a woman having sex with a toy airplane, of course.
You Call Those Security Questions?
Despite a 6 year streak of not losing my wallet, the ongoing craziness of 2013 has put that one to rest. Luckily there was no money in it (who has money in their wallets these days?), my debt you can have! As I’ve gone through the motions this week replacing things and adding credit alerts, I’m noting one scary trend. What’s up with the lack of secure “security questions”?!
RIP Hotmail. Hello Outlook!
It’s the end of an era. Hotmail is no more. While news of its demise has been known for a long time now, the final nail in the coffin will be hammered in soon. By summertime this year, everyone with @hotmail.com addresses will be the proud owners of new @outlook.com identities!
Blog Much? You Should.
Got a question? Got a problem? What do you do? Google it (sorry Bing). If your company has the answers people need, you have to rank first—or at least on the first page. Page 2 won’t cut it—out of sight, out of mind. Money can buy you happiness (if ranking at the top of a search makes you happy), but there is something you can do that won’t cost an arm and a leg It’ll give you an advantage when it comes to search rankings. Blog. Do it now, and do it often.
Now It All Makes Sense…It’s Mercury Retrograde
It’s that time of year again! Ever have those days that nothing seems to go right? Slow computers, always dropping things, every time you pull your headphones out of your pocket to find they’ve somehow magically tied themselves into a knot that even boy scouts would marvel at? In times like these you think the universe is literally out to get you! Well, when it’s Mercury Retrograde, it kind of is.
Canada’s Watching (You)
I’m used to hearing news about the U.S. government spying on its country, but here in Canada? No, that would never happen… Guess I was wrong. Canada’s privacy watchdog is pointing a finger at Ottawa, claiming government officials are using social media to spy on all of us—for no reason at all.