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US Airways: How Not To Do Social Media

US Airways Plane

What started off as a routine customer complaint via tweet, turned into the greatest “oops” in the history of Twitter. How do you respond to a passenger angry about ignored tweets? By saying you value their feedback and tell them where to send it, linking them to a NSFW image of a woman having sex with a toy airplane, of course.

How To Be An Edmontonian

Edmonton

After all the success the viral video on “how to be a Vancouverite” has had, I think it’s time time to expand the series with other major Canadian cities. After being born and raised in Edmonton, I vote the next in line should be “How to be an Edmontonian”.

Working From Home

Looks like the big headline this week comes from Yahoo, where new CEO Marissa Mayer decided that to save the sinking ship she’s now in charge of, she’s putting her foot down on employees working from home. Is this a slap in the face to loyal employees or a shot in the dark at rebooting the once powerful giant? The debate goes on.

The iWatch Gets Real

iWatch Concept

The rumor mill is hot again today with yet another rumor that an Apple iWatch is more than just whispers, it’s full on in the works. There’s at least 100 product designers working on it right now! Are you surprised by the the possibilities of this new addition to the Apple product family? I’m not—I called it forever ago!

Terror Is In The Eye Of The Media

Terror Is In The Eye Of The Media

If a bomb explodes, kills people, and no one is around to report it—would we all still feel “terrorized”?

Think about it for a second. If we weren’t constantly bombarded by over the top, sensationalized news reports, or heat of the moment posts on social media, would the world be such a terror-able place?