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US Airways: How Not To Do Social Media

US Airways Plane

What started off as a routine customer complaint via tweet, turned into the greatest “oops” in the history of Twitter. How do you respond to a passenger angry about ignored tweets? By saying you value their feedback and tell them where to send it, linking them to a NSFW image of a woman having sex with a toy airplane, of course.

You Call Those Security Questions?

lost wallet

Despite a 6 year streak of not losing my wallet, the ongoing craziness of 2013 has put that one to rest. Luckily there was no money in it (who has money in their wallets these days?), my debt you can have! As I’ve gone through the motions this week replacing things and adding credit alerts, I’m noting one scary trend. What’s up with the lack of secure “security questions”?!

Look Up – Live Life The Real Way

Look Up

Unless you’ve been living under a rock the last few days, you’ve seen the latest video to go viral, Look Up. Since its debut on April 25, the film aimed at getting people to unplug from social media and actually talk to each other has created quite a buzz online, with over 18 million hits so far. Ironic, don’t you think?

Apple Goes For The Gold—And Wins

iPhone 5S Gold

We knew there’d be a 5C, in many colors. We knew there’d be a 5S. It’d come in white, black (sorry, granite), and a new gold option—aka champagne. The numbers are in, and it looks like the gold takes the win, selling out almost instantly. Who knew? Not Apple.

Canada’s Watching (You)

Canada is watching you

I’m used to hearing news about the U.S. government spying on its country, but here in Canada? No, that would never happen… Guess I was wrong. Canada’s privacy watchdog is pointing a finger at Ottawa, claiming government officials are using social media to spy on all of us—for no reason at all.