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US Airways: How Not To Do Social Media

US Airways Plane

What started off as a routine customer complaint via tweet, turned into the greatest “oops” in the history of Twitter. How do you respond to a passenger angry about ignored tweets? By saying you value their feedback and tell them where to send it, linking them to a NSFW image of a woman having sex with a toy airplane, of course.

What Is Agents of S.H.I.E.L.D. Doing?

Marvel - Agents of S.H.I.E.L.D.

While the Marvel Universe is growing at a rapid—and exciting, I must add—pace, the fact we now have a regular airing TV show gives a chance to enhance (I know, my rule is “if it rhymes, don’t do it”) that universe which has already blown through theatres around the world. Is it working?

RIP Hotmail. Hello Outlook!

RIP Hotmail.com

It’s the end of an era. Hotmail is no more. While news of its demise has been known for a long time now, the final nail in the coffin will be hammered in soon. By summertime this year, everyone with @hotmail.com addresses will be the proud owners of new @outlook.com identities!

The Age Of Entitlement

The Age Of Entitlement

We’ve all heard this before. We’re all unique and special. If we’re good enough, smart enough, well then gosh darnit people will like us! Ah the good ‘ol days… Now thanks to modern technology, that way of thinking is getting amplified—and the results aren’t pretty. You might feel the effects in your life now, but imagine growing up engulfed in it?

The End Of Literacy, Or The Beginning Of A New Era?

Ain't Nobody Got Time For That

If Shakespeare were alive today, what do you think he’d have to say about today’s literacy? All of these LOLs and OMGs, hashtags and 140 character snippets. He’d think we’ve all gone mad, turned back into cavemen—this is certainly not prose! Would he have a point? Have we regressed, or has our literacy just evolved?